Oracle 1Z0-1064-22 Certification Exam Syllabus

1Z0-1064-22 Syllabus, 1Z0-1064-22 Latest Dumps PDF, Oracle B2B Service Implementation Professional Dumps, 1Z0-1064-22 Free Download PDF Dumps, B2B Service Implementation Professional DumpsYou can use this Oracle 1Z0-1064-22 exam study guide to collect all the information about the Oracle B2B Service 2022 Implementation Professional exam. The Oracle 1Z0-1064-22 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle B2B Service technology and want to flourish their career with Oracle B2B Service 2022 Certified Implementation Professional (OCP) credential.

The Oracle 1Z0-1064-22 certification exam validates your understanding of the Oracle B2B Service technology and sets the stage for your future progression. Your preparation plan for Oracle B2B Service 2022 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.

Oracle 1Z0-1064-22 Exam Details:

Exam Name Oracle B2B Service 2022 Implementation Professional
Exam Code 1Z0-1064-22
Exam Price USD $245 (Pricing may vary by country or by localized currency)
Duration 90 minutes
Number of Questions 58
Passing Score 62%
Format Multiple Choice Questions (MCQ)
Recommended Training Oracle B2B Service 2022 Certified Implementation Professional
Oracle CX Sales and B2B Service Learning Subscription
Schedule Exam Pearson VUE
Sample Questions Oracle B2B Service 2022 Certified Implementation Professional (OCP)
Recommended Practice 1Z0-1064-22 Online Practice Exam

Oracle 1Z0-1064-22 Syllabus Topics:

Initial Setup - Enable B2B Service features
- Describe the B2B Service security model
- Use Functional Setup Manager (FSM)
Service Request (SR) Management - Set up SR creation and handling
- Configure a Service Request Category
- Describe common SR processing activities
- Identify common SR searches
- Configure a Service Catalog
- Implement an SR assignment mapping
Entitlements - Describe entitlement concepts (coverage, milestones)
- Manage milestones
- Set up standard coverage
- Set up default coverage
- Configure action plans
Knowledge Management (KM) - Identify KM enablement activities (products/categories, security, features)
- Author KM articles
- Set up 'My Knowledge' page
Digital Customer Service (DCS) - Describe DCS architecture components (themes, templates, pages)
- Describe DCS enablement activities (profiles, roles, authentication)
- Describe DCS components (products, contact, KM, SR creator, admin)
- Create and Configure a DCS Application
Omnichannel Communications - Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
- Configure CTI notifications
- Configure media toolbar
- Configure Chat
- Configure Work Routing
- Configure Agent Notifications
Productivity Features - Set up Hotkeys
- Set up SmartText
- Enable SR Audit
Advanced Configuration, Integration and Analytics - Identify mechanisms of B2B Service customization
- Use tools used to configure and customize B2B Service
- Explain B2B service integration architecture and mechanisms
- Perform file-based import and export
- Describe Analytics concepts (infolets, subject areas, queries)
- Modify an Analytics report

The Oracle B2B Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle B2B Service products and technologies. The Oracle 1Z0-1064-22 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle B2B Service 2022 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle B2B Service 2022 Certified Implementation Professional (OCP) certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.

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