01. A utility introduces a new residential tiered rate where energy charges vary by consumption range. Which configuration defines these pricing levels within the rate structure?
a) Payment tender specifying payment rules
b) Device type identifying meter category
c) Adjustment rule used for corrections
d) Rate schedule defining tiers and prices
02. Which two objects are typically maintained when updating customer information in C2M/CCS?
(Choose two)
a) Premise Characteristics
b) Customer Contacts
c) Device Configuration
d) Measurement Rules
03. A supervisor approves a credit to correct an overcharge on a customer bill. Which C2M component defines the rules, behavior, and accounting impact of this type of correction?
a) Service order type for customer service
b) Device configuration for meter data
c) Field activity type for operational work
d) Adjustment type specifying credit rules
04. Which two processes are performed during VEE (Validation, Editing & Estimation)?
(Choose 2)
a) Configuring the currency used for billing
b) Replacing missing values with estimated readings
c) Applying validation rules to identify suspect data
d) Assigning a customer to a new collection strategy
05. A rate analyst is troubleshooting why a TOU charge is not appearing on customer bills. The analyst suspects a missing rule in the pricing structure. Which component defines the logic that triggers pricing steps?
a) Algorithm determining rate calculations
b) Field activity template used for operational work
c) Contact profile used for communication
d) Asset record stored for equipment
06. Recent AMI data shows unusual consumption spikes for multiple customers. A metering analyst must determine whether these readings are valid. Which C2M function evaluates measurement quality using validation rules?
a) Service order tasks reviewing field work completeness
b) VEE validation processes applied to incoming measurements
c) Rate engine calculating energy charges
d) Adjustment logic applied to financial corrections
07. A customer submits a payment that must be applied immediately to reduce the outstanding balance. Which object represents the posting of this monetary value to the account?
a) Adjustment rule applied to billing data
b) Activity record showing field work
c) Payment event recording the posted amount
d) Device event created by AMI
08. A VEE analyst needs to understand why certain interval readings were rejected during validation. Which two components should be reviewed?
(Choose two)
a) Validation rules defined within the VEE rule sets
b) Measurement events generated by the device
c) Field activity logs for crew dispatch history
d) Customer’s billing cycle assignment
10. During a field audit, several transformers and poles require updates to their inspection status. Which C2M component stores and manages asset-related information such as characteristics, lifecycle status, and location?
a) Asset records defining equipment attributes and lifecycle data
b) Device events used to log meter-related anomalies
c) Service agreements linked to customer billing
d) Financial transactions recorded for charges and credits
09. A CSR updates a customer record to correct discrepancies after a service relocation. Which two components are typically modified as part of customer information maintenance?
(Choose two)
a) VEE rules for the customer’s measurement data
b) Premise characteristics such as heating type and occupancy
c) Meter configuration values for interval channels
d) Customer contact details such as email and phone
The Oracle Utilities Customer to Meter and Customer Cloud Service Implementation Professional (1Z0-1196-25) Sample Question Set is designed to help you prepare for the Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Certified Implementation Professional certification exam. To become familiar with the actual Oracle Certification exam environment, we suggest you try our Sample Oracle 1Z0-1196-25 Certification Practice Exam.