You can use this Oracle 1Z0-1138-25 exam study guide to collect all the information about the Oracle B2C Service 2025 Implementation Professional exam. The Oracle 1Z0-1138-25 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle CX technology and want to flourish their career with Oracle B2C Service 2025 Certified Implementation Professional credential.
The Oracle 1Z0-1138-25 certification exam validates your understanding of the Oracle CX technology and sets the stage for your future progression. Your preparation plan for Oracle B2C Service 2025 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.
Oracle 1Z0-1138-25 Exam Details:
Exam Name | Oracle B2C Service 2025 Implementation Professional |
Exam Code | 1Z0-1138-25 |
Exam Price | USD $245 (Pricing may vary by country or by localized currency) |
Duration | 90 minutes |
Number of Questions | 50 |
Passing Score | 68% |
Format | Multiple Choice Questions (MCQ) |
Recommended Training | Become a Certified B2C Service Implementer |
Schedule Exam | Buy Oracle Training and Certification |
Sample Questions | Oracle B2C Service 2025 Certified Implementation Professional |
Recommended Practice | 1Z0-1138-25 Online Practice Exam |
Oracle 1Z0-1138-25 Syllabus Topics:
Implementing Core B2C Service |
- Explain B2C Service services
- Configure core B2C Service
|
Implementing B2C Service User Interface and Processes |
- Configure the B2C Service User Interface
- Configure core business object behavior
|
Implementing Processes Between Customers and Agents |
- Configure Agent productivity tools
- Setup and configure Queues
- Improve and Define Customer Service
|
Analytics and Monitoring Service Quality |
- Use B2C Service Analytics
- Create and Modify Analytics reports
- Share and Schedule Reports
- Monitoring Service Quality
|
Integrating with 3rd Party Applications |
- Configure add-ins and extensions
|
Using AI/ML/Mobile and Other Automation Features | - Identify the business value and capabilities available in AI/ML/Mobile and other automation features |
The Oracle B2C Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle CX products and technologies. The Oracle 1Z0-1138-25 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle B2C Service 2025 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle B2C Service 2025 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.