Oracle 1Z0-1138-25 Certification Exam Syllabus

1Z0-1138-25 Syllabus, 1Z0-1138-25 Latest Dumps PDF, Oracle B2C Service Implementation Professional Dumps, 1Z0-1138-25 Free Download PDF Dumps, B2C Service Implementation Professional DumpsYou can use this Oracle 1Z0-1138-25 exam study guide to collect all the information about the Oracle B2C Service 2025 Implementation Professional exam. The Oracle 1Z0-1138-25 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle CX technology and want to flourish their career with Oracle B2C Service 2025 Certified Implementation Professional credential.

The Oracle 1Z0-1138-25 certification exam validates your understanding of the Oracle CX technology and sets the stage for your future progression. Your preparation plan for Oracle B2C Service 2025 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.

Oracle 1Z0-1138-25 Exam Details:

Exam Name Oracle B2C Service 2025 Implementation Professional
Exam Code 1Z0-1138-25
Exam Price USD $245 (Pricing may vary by country or by localized currency)
Duration 90 minutes
Number of Questions 50
Passing Score 68%
Format Multiple Choice Questions (MCQ)
Recommended Training Become a Certified B2C Service Implementer
Schedule Exam Buy Oracle Training and Certification
Sample Questions Oracle B2C Service 2025 Certified Implementation Professional
Recommended Practice 1Z0-1138-25 Online Practice Exam

Oracle 1Z0-1138-25 Syllabus Topics:

Implementing Core B2C Service - Explain B2C Service services
  • Describe the purpose of Digital customer service
  • Understand the uses of the Agent desktop (.NET console & Agent Browser UI)
  • Describe the B2C Service Analytics
  • Describe core business objects
  • Understand the main configuration areas

- Configure core B2C Service

  • Set up navigation, permissions, and user accounts
  • Understand queues, assignments, and standard application menus
  • Configure and customize custom objects, custom fields, and custom attributes
  • Set up the service console and browser UI
  • Understand and perform export/import with Element Manager
  • Setup and Perform Data Lifecycle Management
  • View and Manage Configuration Settings
  • Setup Mailboxes and email settings
  • Setup Products, Categories and Dispositions
  • Understand the purpose of Interfaces
Implementing B2C Service User Interface and Processes - Configure the B2C Service User Interface
  • Create or modify workspaces for the browser user interface
  • Create or modify workspaces for the .NET console
  • Understand how to deploy workspaces in Profiles
  • Create or modify workspace rules
  • Create and modify workflows
  • Deploy workflows

- Configure core business object behavior

  • Create, modify and deploy enhanced Business Rules
  • Understand the role of Custom Process Models (CPMs)
Implementing Processes Between Customers and Agents - Configure Agent productivity tools
  • Understand what agent assistance tools are available
  • Create and deploy standard text and variables
  • Create and modify message templates
  • Create and deploy guided assistants and Intelligent Advisor
  • Create Message templates

- Setup and configure Queues

  • Create an Incident Queue
  • Create a Chat Queue
  • Assign Queues to Profiles
  • Configure Advanced routing for chat and incident queues

- Improve and Define Customer Service

  • Modify service level agreements
  • Generate outreach and feedback using Surveys
  • Work with International Data
  • Modify or create Message Base text for digital customer service
Analytics and Monitoring Service Quality - Use B2C Service Analytics
  • Understand the types of reports provided in B2C Service Analytics
  • Understand Reports Explorer capabilities in .NET console and in BUI

- Create and Modify Analytics reports

  • Customize a standard report
  • Create a simple report
  • Create a complex report with object joins and drill down levels

- Share and Schedule Reports

  • Deploy a custom report in the navigation menu
  • Deploy a custom report in a workspace tab
  • Set permissions for reports in Profiles
  • Define schedules and formats for report generation

- Monitoring Service Quality

  • Understand the use of audit fields
  • Understand, create and modify dashboards
Integrating with 3rd Party Applications - Configure add-ins and extensions
  • Understand extension capabilities of B2C Service
  • Understand how to deploy .NET console extensions
  • Understand how to deploy BUI extensions
  • Understand common integrations
Using AI/ML/Mobile and Other Automation Features - Identify the business value and capabilities available in AI/ML/Mobile and other automation features

The Oracle B2C Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle CX products and technologies. The Oracle 1Z0-1138-25 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle B2C Service 2025 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle B2C Service 2025 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.

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