Oracle 1Z0-1064-25 Certification Exam Syllabus

1Z0-1064-25 Syllabus, 1Z0-1064-25 Latest Dumps PDF, Oracle Fusion Service Implementation Professional Dumps, 1Z0-1064-25 Free Download PDF Dumps, Fusion Service Implementation Professional DumpsYou can use this Oracle 1Z0-1064-25 exam study guide to collect all the information about the Oracle Fusion Service 2025 Implementation Professional exam. The Oracle 1Z0-1064-25 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle CX technology and want to flourish their career with Oracle Fusion Service 2025 Certified Implementation Professional credential.

The Oracle 1Z0-1064-25 certification exam validates your understanding of the Oracle CX technology and sets the stage for your future progression. Your preparation plan for Oracle Fusion Service 2025 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.

Oracle 1Z0-1064-25 Exam Details:

Exam Name Oracle Fusion Service 2025 Implementation Professional
Exam Code 1Z0-1064-25
Exam Price USD $245 (Pricing may vary by country or by localized currency)
Duration 90 minutes
Number of Questions 50
Passing Score 68%
Format Multiple Choice Questions (MCQ)
Recommended Training Become a Fusion Service Implementer
Schedule Exam Buy Oracle Training and Certification
Sample Questions Oracle Fusion Service 2025 Certified Implementation Professional
Recommended Practice 1Z0-1064-25 Online Practice Exam

Oracle 1Z0-1064-25 Syllabus Topics:

Managing and Extending Service Requests - Configure Users and Roles
  • Create business users
  • Assign roles to business users

- Configure application using Functional Setup Manager

  • Define Service Catalog
  • Use Profile Options
  • Define Service Category
  • Configure Search for Service Request
  • Configure a Scheduled Process
  • Configure Service Request Outcomes and Resolutions

- Extend application using Application Composer

  • Define Custom object
  • Configure Object Workflow
  • Use Groovy for Business Logic
Configuring Customer Entitlements and Action Plans - Set up Entitlements
  • Set up Coverage
  • Define Milestone
  • Enable notification for Milestone
  • Use Report for Entitlement Performance

- Configure Action Plan

  • Manage Action Plan Templates
  • Use Action Plan with Service Request
Configuring Digital Customer Service and Live Chat - Leverage DCS architecture components
  • Configure themes
  • Embed Service in DCS
  • Use Service Chatbot
Configuring Work Assignment and Routing - Configure Queues
  • Configure Queue Assignment Rule
  • Setup Agent Capacity, Agent Presence and Agent Availability

- Configure Omnichannel Routing

  • Configure Routing Rules
  • Prevent Work Starvation
Implementing Notifications, Conversations, Emails and Interactions - Configure Notifications
  • Setup various notifications for Agents

- Configure Internal Conversations

  • Setup Collaborations

- Configure Email Processing

  • Configure Email Communications Channels
  • Configure Email Profile Options
  • Manage Inbound Emails

- Create Email Templates

  • Set Up Email Template

- Configure Interactions

  • Setup and Track customer communications
Implementing Redwood User Experience - Set Up Activities Configurations
  • Enable and Display Activities

- Use Artificial Intelligence

  • Configure Service Request Similarity
  • Configure Service Request Classification
  • Configure Knowledge AI Feature
Performing Data Migration - Import Data
  • Import data in Oracle Fusion

- Export Data

  • Export data from Oracle Fusion
Using Service Analytics and Productivity Tools - Use Oracle Transactional Business Intelligence
  • Create a service analysis
  • Edit a service Dashboard
  • Use a Custom Subject Area
  • Combine Subject Areas in Analyses

- Use Productivity Tools available for Service Requests

  • Manage SmartText
  • Enable Hotkeys
Implementing CTI and Intelligent Advisor - Configure Computer Telephony Integration
  • Set up Redwood Toolbar
  • Set up call flow
  • Implement screen pop functionality

- Implement Intelligent Advisor

  • Use Intelligent Advisor within the Fusion Service interface

The Oracle Fusion Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle CX products and technologies. The Oracle 1Z0-1064-25 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle Fusion Service 2025 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle Fusion Service 2025 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.

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