You can use this Oracle 1Z0-1064-23 exam study guide to collect all the information about the Oracle Fusion Service 2023 Implementation Professional exam. The Oracle 1Z0-1064-23 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle B2B Service technology and want to flourish their career with Oracle Fusion Service 2023 Certified Implementation Professional (OCP) credential.
The Oracle 1Z0-1064-23 certification exam validates your understanding of the Oracle B2B Service technology and sets the stage for your future progression. Your preparation plan for Oracle Fusion Service 2023 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.
Oracle 1Z0-1064-23 Exam Details:
| Exam Name | Oracle Fusion Service 2023 Implementation Professional |
| Exam Code | 1Z0-1064-23 |
| Exam Price | USD $245 (Pricing may vary by country or by localized currency) |
| Duration | 90 minutes |
| Number of Questions | 58 |
| Passing Score | 62% |
| Format | Multiple Choice Questions (MCQ) |
| Recommended Training | Become a Certified Oracle B2B Service Implementer |
| Schedule Exam | Buy Oracle Training and Certification |
| Sample Questions | Oracle Fusion Service 2023 Certified Implementation Professional (OCP) |
| Recommended Practice | 1Z0-1064-23 Online Practice Exam |
Oracle 1Z0-1064-23 Syllabus Topics:
| Initial Setup |
- Enable Oracle Fusion Service Features - Describe the Oracle Fusion Service security model - Use Functional Setup Manager (FSM) |
| Service Request (SR) Management |
- Set up SR creation and handling - Configure a Service Request Category - Describe common SR processing activities - Identify common SR searches - Configure a Service Catalog - Implement an SR assignment mapping |
| Entitlements |
- Describe entitlement concepts (coverage, milestones) - Manage milestones - Set up standard coverage - Set up default coverage - Configure action plans |
| Knowledge Management (KM) |
- Identify KM enablement activities (products/categories, security, features) - Author KM articles - Set up the 'My Knowledge' page |
| Digital Customer Service (DCS) |
- Describe DCS architecture components (themes, templates, pages) - Describe DCS enablement activities (profiles, roles, authentication) - Describe DCS components (products, contact, KM, SR creator, admin) - Create and Configure a DCS Application |
| Omnichannel Communications |
- Perform Email setup activities (inbound setup, outbound setup, templates) - Configure CTI notifications - Configure media toolbar - Configure Chat - Configure Work Routing - Configure Agent Notifications |
| Productivity Features |
- Set up Hotkeys - Set up SmartText - Enable SR Audit |
| Advanced Configuration, Integration, and Analytics |
- Identify mechanisms of Oracle Fusion Service customization - Use tools used to configure and customize Oracle Fusion Service - Explain Oracle Fusion Service integration architecture and mechanisms - Perform file-based import and export - Describe Analytics concepts (infolets, subject areas, queries) - Modify an Analytics report |
| Redwood User Experience |
- Explain the general features of the Oracle Redwood Application - User Service Request features to process business requirements - Use case objects to manage customer interactions |
The Oracle Fusion Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle B2B Service products and technologies. The Oracle 1Z0-1064-23 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle Fusion Service 2023 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle Fusion Service 2023 Certified Implementation Professional (OCP) certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.